If you're experiencing a Measure app crash or silent crash (app quitting unexpectedly without any error messages), collect and share crash dump logs for further investigation.
Collecting crash dump logs
-
- Download the CrashDumpTool.exe file attached at the ⬇ bottom of this article ⬇
- Run CrashDumpTool.exe file
- Click on the Browse button, navigate to the SoundID Reference app directory, select SoundID Reference.exe file, and click the Open button:
C:\Program Files\Sonarworks\SoundID Reference\Measure\Reference Measure.exe
- Select the Full dump option in the Crash Dump Type dropdown menu
- Click on the Run button, and proceed with Measure until the app crashes
- Click on the Show button to open the crash dump file location
You can also navigate to the generated crash dumps directory manually:
C:\Users\your username\AppData\Local\Temp\CrashDumpTool
Compress the file to a zipped folder. Once done, send us a support request with the files attached.
If the file size is too large to be attached, please upload it to a platform of your own preference and share the link in your support request!
0 comments