Target Mode options not available for Apollo X export

This article elaborates on a known issue, where no Target Mode options can be selected (grayed out) while in the Integrated Mode for Apollo X devices, and provides a solution. 

In this article:

• Target Mode options grayed out
• Workaround

Status: known issue 
Issue reported: Apr 02, 2025
Resolution date/version: TBD

Target Mode options grayed out

We’re currently investigating a known issue affecting Target Mode in the Integrated Mode with Apollo X devices. In some cases, it appears grayed out and cannot be selected, and the Dry/Wet knob is unavailable too. This prevents you from changing these settings. The profile already applied to your Apollo X keeps working. Our team is working to identify the cause and implement a fix. Meanwhile there is a quick workaround available below. 

Workaround

1. Update everything: in the UA Connect app, install all available updates for UAD Software and UAD Console, and install the latest SoundID Reference (download here). This also fixes the case where only Flat Target is available for the Headphones output.
2. Load the profile from its file, not from the Recent calibration profiles section of the What do you want to do drop-down menu. Click What do you want to do > Speaker calibration > Load existing profile, select your .swproj file and click Open. Load it in the Apollo X output (Integration Mode).
3. If Target Mode is still grayed out, delete the app config files as shown here: Clearing the standalone app configuration. Then load your profile again with Load existing profile. Deleting the config files also resets your settings for that output, so set your Target Mode and Dry/Wet again before you click 'Apply profile to Apollo X'. In most cases, the issue doesn't return after a relaunch or reboot. If it comes back, delete the config files again.