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Hi Callum, Thank you for reporting! We also see your support request. We'll assist you there further and investigate this issue. 

Information on the data erasure request procedure at Sonarworks. This Data erasure procedure is the same across all Sonarworks products.In this article: Data erasure rights within GDPR Personal da...

Is there an educational discount on SoundID VoiceAI?  No, there is no educational program for SoundID VoiceAI. It is excluded from our educational program and no educational discount can be applied...

The processing time it takes for the SoundID VoiceAI to process your captured audio is paid by tokens. This guide will show you where and how to buy SoundID VoiceAI tokens.    In this article: Tok...

In this article, we'll elaborate on the available payment options when purchasing SoundID VoiceAI token packs.   In this article: Payment options for SoundID VoiceAI Card payment - credit card/deb...

This article provides information on warranty and returns for SoundID VoiceAI token pack purchases made in the Sonarworks Store.   In this article: General returns policies for Sonarworks Store cu...

If you require a VAT refund on your purchase for SoundID VoiceAI tokens, in the Sonarworks Store, this guide provides information on how to request a VAT refund.   In this article: VAT VAT refund ...

If you've made a purchase of SoundID VoiceAI tokens in Sonarworks Store and would like to receive an invoice, this guide provides information on where to find it and how to request an updated invoi...

If you are seeing a "SoundID error: Potential app conflict" error notification, this article provides steps for resolving this issue. There is a known Android bug with the hi-res codec - LDAC and A...

If you own a Reference 3 or 4 license, you can upgrade it to SoundID Reference. This article will guide you through the available upgrade paths and compatibility.     In this article: Reference 3...