In this article, we'll describe the known issue where the SoundID VoiceAI DAW plugin gets stuck during the analyzing/processing stage for Perpetual license holders. A solution is provided below.
In this article:
Status: Issue fixed
Resolution version: 5.3.2.105 - download center
Release date: Jul 11, 2025 - release notes
Stuck during Analyzing and/or Processing
Since version 2.1.4, there has been an issue where the DAW plugin of SoundID VoiceAI freezes and stops working. This issue appears to be two-fold, where the plugin is stuck either during the Analyzing state or the Processing state, where it shows "Processing audio... 99% done".
In both scenarios, the plugin is unresponsive and does not complete the process. The Sonarworks development team is working on a solution, and a fix will become available in a near-future update.
Solution
Download the latest version from our download center, as the issue has been fixed.
Currently, the best way to overcome this issue is to revert to the previous version while we work on fixing this. Reinstall the previous version 2.1.3 as described below:
- Remove the existing VoiceAI plugin instances from DAW
- Uninstall VoiceAI, and remove all the leftover files and folders as shown here:
- Reboot your computer
- Reinstall the previous version 2.1.3, download here:
- macOS: SoundIDVoiceAI-2.1.3.pkg
- Windows: SoundIDVoiceAI-2.1.3.msi
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