Connection failed. Check your internet connection alert

If you encounter the "Connection failed. Check your internet connection" message, find information on how to proceed below.

 

"Connection failed. Check your internet connection"

The "Connection failed. Check your internet connection" warning message can appear when you're processing audio. If this happens, an internet connection could not be established. 

 

Connection failed.png

Solutions

When encountering this alert, the following is worth double-checking. 

  • It may be worth checking your internet connection
  • Connect to a different network - if available, connect to a different Wi-Fi network or even a mobile hotspot (Android guide, iOS guide);
  • VPN/Proxy - if you have a VPN or Proxy active, consider temporarily disabling it during the audio processing (navigate to "Network & Internet" settings on Windows, "Network" preferences on macOS); 
  • Antivirus/Firewall - if you have any Antivirus protection or Firewall active, consider whitelisting SoundID Reference and/or Sonarworks;

 

If an issue persists, reach out to support below. 

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