Data erasure request procedure (GDPR)

Information on the data erasure request procedure at Sonarworks. This Data erasure procedure is the same across all Sonarworks products.

In this article:

• Data erasure rights within GDPR
• Personal data types collected by Sonaworks
• Requesting Cosent & Legitimate Interest Data erasure
• Requesting Functional Data erasure

Data erasure rights within GDPR

The EU General Data Protection Regulation (GDPR) provides customers with the “right to be forgotten”, which means that Sonarworks product users can request the erasure of certain data Sonarworks may hold. It should be noted that in certain circumstances in accordance with article 17(3) of the GDPR, we may not be able to erase all the information you have requested.

For more information on GDPR and the "Right to be forgotten", we recommend visiting this article on the official EU GDPR site: https://gdpr.eu/right-to-be-forgotten

Personal data types collected by Sonaworks

• Consent data: Used for marketing purposes. Deleted immediately upon GDPR data erasure request
• Legitimate interest data: Marketing contact details, educational program status, and product analytics data. This data can be erased/anonymized upon the end-user request, however, continuous product usage requires analytics data to be collected. 
• Functional data: Contractual information, including basic product functionality data (required for license activation, Sonarworks Account access, etc.). This data can be erased/anonymized upon the user's request, and continuous analytics data gathering can be stopped permanently, but it requires the contractual terms to be terminated on behalf of the product end-user. 
• Permanent data: Support interactions, accounting data, activation history. This data is required to be retained by law, even if the contract is terminated or any other data is deleted.

Requesting Cosent & Legitimate Interest Data erasure

To request a data erasure for your Consent or Legitimate interest data, submit a support request below, (or send an email to support@sonarworks.com) including the following information:

• Your full name.
• Your email address.
• Request to erase/anonymize Legitimate Interest Data.

After completing the steps above and submitting your request, our Support Team will get back to you to confirm that the data has been erased/anonymized.

Note: The existing history of product analytics data can be erased, however, with continuous product usage, new analytics data will be gathered according to Sonarworks Privacy Policy.

Requesting Functional Data erasure

To erase your Functional Data, the termination of the contract with the product end-user is required on behalf of the product regarding which data are collected. Proceed as follows:

1. Delete your Sonarworks Account as shown in this article: How to update your Sonarworks Account user details
2. Send your request for contractual term termination to our Legal Team at this email address: legal@sonarworks.com including the following details:
   • Your full name.
   • Your email address.
   • Your product license activation key(s).
   • Request to delete Functional Data.

After completing the steps above and submitting your request, our Legal and Support teams will get back to you to confirm that the contractual terms have been terminated.

Important: Termination of contractual terms will result in the deletion of your Sonaworks Account(s), and the loss of your product license which will not be recoverable in any way.

Learn more about Sonarworks legal policies here: Sonarworks | Legal.