Mārtinš Strubergs

Hello Santiago Vanegas,Thank you for reaching out!If you have finished mixing each track individually, then the best approach would be to do the same for individual songs not the entire album.I hop...

Hello Gary Jackson,Thank you for reaching out!If you have any DSP controls on the speakers, try setting them back to their default factory settings. However, if it is only timings that have been co...

Hello Selase Kwawu,Thank you for reaching out!Have you tried updating the software to the very latest version? Perhaps doing so and observing if the issue persists would be worthy!Let us know if it...

Hello,Thank you for reaching out!I would suggest starting off by deleting the configuration file as guided in our article here.If that does not work, reinstall the software by following the guide h...

Hi Dov Waterman,Thank you for reaching out!We haven't had a chance to calibrate this model for the average profile yet, but, perhaps, we will get to it at some point in the future (although, we can...

Hello,Thank you for reaching out!Please also see if there are any VPN or Antivirus software running in the background that might be blocking the communication with our servers.About the mono signal...

Hello,Thank you for reaching out!I have reached out to you in a support request thread with instructions on how to collect the log files as this will allow me to understand the issue in greater det...

Hello Stefano Monzio Compagnoni,Thank you for reaching out!Here I have provided a setup guide for the native Dolby Atmos Renderer: Setting up on Pro Tools Ultimate with native Dolby Atmos Renderer....

Hi Mikael Almkvist,Thank you for reaching out!I will share the feedback with our product development team and we will discuss if such a feature request can be added.I hope this helps!

Hello,Thank you for reaching out!Please try deleting the license.json and user.json files from your computer and reactivating the software from your user account. follow the directions here: "No ac...