How to upgrade a Sonarworks product license

Kārlis Stenders

Sonarworks product licenses can be upgraded to newer or higher-tier versions with a straightforward process via your Sonarworks User Account. Follow this guide for upgrade instructions.

 

In this article: 

 

Upgrading a product license

The Sonarworks Reference product line licenses can be upgraded with a simple process in the user account system. To upgrade a license, you will need the original product license key registered in the account (the product license you are applying the upgrade to), and a license upgrade code.

  1. Log in to your Sonarworks Account.
  2. Click on the 'Upgrade license' button under your existing product license.
  3. Enter your license upgrade code.

 

If your current license is missing from the account, you most likely find it in your email history; see here: Where can I find my activation key/upgrade code?

Similarly, if the license is present, but the 'Upgrade license' button is missing under it, it means this license has already been used for an upgrade. Search your email history for any other license keys that haven't been registered.

After executing these steps, the new upgraded license will become available in your account, and further instructions for downloads, installation, and activation will be shown.

 

Sonarworks Accounts - license upgrade.png

 

Upgrade paths

Here is a simple visualization of the available and compatible upgrade paths, including Educational license upgrades (EDU), and the upgrade product store links listed below. Upgrade bundle deals are also available for specific upgrades (with the measurement microphone and/or an Add-on license included).

 

[STORE] Upgrade paths.png

 

Note: Upgrade paths compatible with your current license are also displayed in your Sonarworks Account, with direct links to Sonarworks Store products (click on the 'Upgrade ...' button under your current license).

 

Note: Custom upgrade paths are not available - the only upgrade options are the ones listed below.

 

Upgrade paths for Reference 3 and Reference 4 

 

Upgrade paths for SoundID Reference

 

Upgrades paths to Virtual Monitoring PRO

 

SIDRVMP.png
VMVMP.png

 

 

Frequently asked questions

 

Why is my Virtual Monitoring PRO upgrade not working? 

If the upgrade is not functioning correctly, it may be due to it being applied to the wrong license. Ensure that the upgrade to VM PRO is applied to the correct license, according to the naming scheme: 

 

 

"This upgrade cannot be used with your current license" warning message

If you have purchased an upgrade that is incompatible with your current license, you'll see this dialog when trying to apply the upgrade in the account: "This upgrade code cannot be used with your current license"

Contact Sonarworks Support to resolve the issue (click the 'Submit a request' button below).

 

[ACC] Incompatible upgrade error.png

 

Note: The most common incompatible upgrade is from Reference 4 Studio Edition to SoundID Reference for Headphones crossgrade. 

Note: Some upgrades are possible, but require a 2-step upgrade path. For example from Reference 4 Headphones to SoundID Reference for Speakers & Headphones. 

  • See above for compatible upgrade paths or inquire with our support before placing an order.

 

I have an EDU license; can I upgrade to a full license?

Yes, regular licenses and educational licenses can be cross-graded within the available upgrade paths. The resulting upgrade output license type will be determined by the upgrade type applied:

  • Apply a regular upgrade to an existing EDU license - the upgrade output will be a regular license.
  • Apply an EDU upgrade code to an existing regular license - the upgrade output will be an EDU license.

 

It is also possible to convert your existing EDU license to a regular license without applying a higher-tier license upgrade. For example, if you own an EDU license of SoundID Reference for Headphones, it can be converted to a regular Headphones license. 

Note that this solution is possible only if the original license was purchased in the Sonarworks Store (not from a third-party seller). Contact our support team for solutions (submit a request below). 

 

Is the Multichannel upgrade available in EDU?

No, SoundID Reference for Multichannel is not available in the Sonarworks educational program. Only the regular upgrade options are available for Multichannel. A regular Multichannel upgrade can be applied to an existing EDU license, though, as explained here.

 

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