SoundID VoiceAI stuck in a login loop, or assets "missing or corrupted"

Resolve login, activation, and missing asset issues with the latest update. 

In this article:

• Stuck in a login loop
• Solutions
  • Reactivate with both software modules fully quit
  • Reinstall and reactivate with both software modules fully quit
• Contact Sonarworks Support

Known issue 
Article updated: November 13, 2025
Resolution date/version: TBD

Stuck in a login loop

Several users have reported a new issue of being stuck in a login loop. The symptoms are as follows (see example screenshots attached below):

• Stuck in a login loop, unable to sign in. The "Successful activation or login" message might be showing, the plugin and/or the SoundID Download Manager app is still logged out.
• SoundID Download Manager app is seemingly logged in, but showing the "Common assets" entry only - presets not downloading after clicking on "Please download presets".
• SoundID VoiceaI plugin stuck with this error message: 
  "The folder with the required resources is missing or corrupted..."
• SoundID Download Manager stuck during activation/login with this message: 
  "Verifying your license. This may take a moment..."

Note: If you see the "Connection failed" message, see this article instead: "Connection failed" error in SoundID VoiceAI

Solutions

Sometimes the issue can take place if the plugin and/or the download manager app ios open during an update installation. 

The solution is to close fully quit the VoiceAI app and plugin before reactivating from the user account. In some cases, the software might have to be reinstalled too. Follow the steps outlined below.

Reactivate with both software modules fully quit

These simple steps will resolve the problem for most users:

1. Make sure VoiceAI is fully quit before reactivating:
   1. Quit the SoundID VoiceAI plugin (quit DAW).
   2. Quit the SoundID Download Manager app.
2. Go to your user account and reactivate the plugin: click on Activate.

Reinstall and reactivate with both software modules fully quit

If the instructions above don't resolve the problem, a full clean reinstall will have to be performed first, followed by the same steps again:

1. Uninstall SoundID VoiceAI, and remove all leftover files and folders as shown here: How to uninstall SoundID VoiceAI
2. Restart your computer. 
3. Make sure VoiceAI is fully quit before reactivating:
   1. Quit the SoundID VoiceAI plugin (quit DAW).
   2. Quit the SoundID Download Manager app.
4. Go to your user account and reactivate the plugin: click on Activate.

Contact Sonarworks Support

In case the instructions above don't solve the problem, please contact our Support Team by clicking on Submit a request below, and include a brief description with visuals attached (screenshots, video captures, etc.).