SoundID VoiceAI stuck in a login loop, or assets "missing or corrupted"

Resolve login, activation, and missing asset issues with the latest update. 

In this article:

• Stuck in a login loop
• Solutions
  • Download the models and presets again
  • Reactivate with both software modules fully quit
  • Reinstall and reactivate with both software modules fully quit
  • Replace the Assets folder
• Contact Sonarworks Support

Known issue 
Article updated: November 9, 2026
Resolution date/version: TBD

Stuck in a login loop

Several users have reported a new issue of being stuck in a login loop. The symptoms are as follows (see example screenshots attached below):

• Stuck in a login loop, unable to sign in. The "Successful activation or login" message might be showing, the plugin and/or the SoundID Download Manager app is still logged out.
• SoundID Download Manager app is seemingly logged in, but showing the "Common assets" entry only - presets not downloading after clicking on "Please download presets".
• SoundID VoiceAI plugin stuck with this error message:
  "The folder with the required resources is missing or corrupted. Please reinstall the plugin and try again. If the problem persists, please contact our support team."
• SoundID Download Manager stuck during activation/login with this message: 
  "Verifying your license. This may take a moment..."

Note: If you see the "Connection failed" message, see this article instead: "Connection failed" error in SoundID VoiceAI

Solutions

This can happen after an update or a new installation. Try the solutions below in this order.

Download the models and presets again

If the plugin shows "The folder with the required resources is missing or corrupted", download its models and presets again. This fixes the error in most cases.

If you just installed SoundID VoiceAI on this computer, open the SoundID Download Manager app first and click Install everything. Then load the plugin again.

1. Close your DAW.
2. Open the Assets folder:
   • Windows: press Windows key + R, paste %appdata%\Sonarworks\SoundIDVoiceAI\Assets and click OK.
   • macOS: in Finder, choose Go > Go to Folder (Shift + Command + G), paste ~/Library/Application Support/Sonarworks/SoundIDVoiceAI/Assets and press Return.
3. Delete the two folders there: Models and Presets.
4. Open the SoundID Download Manager app. Install the updates for Common Assets and Common models, then click Refresh list.
5. Click Install everything and wait for the downloads to finish.
6. Open your DAW and load SoundID VoiceAI again.

Full folder paths:

• Windows: C:\Users\your username\AppData\Roaming\Sonarworks\SoundIDVoiceAI\Assets
• macOS: Macintosh HD/Users/your username/Library/Application Support/Sonarworks/SoundIDVoiceAI/Assets

Note: These folders are hidden by default. If you can't open them, follow the steps in How to show hidden files on macOS and Windows?

Reactivate with both software modules fully quit

If you're stuck in a login loop, or the error stays after the steps above, reactivate SoundID VoiceAI:

1. Make sure VoiceAI is fully quit before reactivating:
   1. Quit the SoundID VoiceAI plugin (quit DAW).
   2. Quit the SoundID Download Manager app.
2. Go to your user account and reactivate the plugin: click on Activate.

Reinstall and reactivate with both software modules fully quit

If the instructions above don't resolve the problem, a full clean reinstall will have to be performed first, followed by the same steps again:

1. Uninstall SoundID VoiceAI, and remove all leftover files and folders as shown here: How to uninstall SoundID VoiceAI
2. Restart your computer. 
3. Make sure VoiceAI is fully quit before reactivating:
   1. Quit the SoundID VoiceAI plugin (quit DAW).
   2. Quit the SoundID Download Manager app.
4. Go to your user account and reactivate the plugin: click on Activate.

Replace the Assets folder

If none of the solutions above helps, replace the Assets folder with a new copy. Follow the steps in Assets folder replacement.

Contact Sonarworks Support

In case the instructions above don't solve the problem, please contact our Support Team by clicking on Submit a request below, and include a brief description with visuals attached (screenshots, video captures, etc.).