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If you are seeing a "SoundID error: Potential app conflict" error notification, this article provides steps for resolving this issue. There is a known Android bug with the hi-res codec - LDAC and A...

This article provides information on the firmware update process for your DROP TWS1X and grell TWS/1 headphones. In this article: Firmware update process Troubleshooting steps iOS specific troub...

If you're having issues with the SoundID app on your Android device, we recommend clearing app cache and data to reset the app to its default state.  How to clear app cache and data on your Android...

If you're encountering an issue with your music or streaming app not being processed by SoundID mobile app, this guide provides suggestions for resolving the problem. Will SoundID work with my app?...

We have partnered up with Gateway to provide you with a SoundID experience on Gateway Devices. Get started with your personalized and elevated listening experience today!   SoundID is available for...

Get started with SoundID and your DROP + THX Panda Wireless headphones and elevate your listening experience!   How to get SoundID on DROP + THX Panda Wireless headphones Download DROP Updater o...

Get started with SoundID and your Grell TWS/1 in-ear headphones and elevate your listening experience! In this article: Connecting Grell TWS/1 to the device SoundID app Connecting Grell TWS/1 to S...

Get started with SoundID and your DROP TWS1X headphones and elevate your listening experience!   In this article: Connecting DROP TWS1X to the device SoundID app Connecting DROP TWS1X to SoundID ...

Get started with SoundID and your 1MORE ComfoBuds Mini in the 1MORE MUSIC app and elevate your listening experience!   Connecting 1MORE ComfoBuds Mini to the device Open the charging case to en...

Get started with SoundID and your 1MORE EVO earbuds in the 1MORE MUSIC app and elevate your listening experience!   Connecting 1MORE ComfoBuds Mini to the device Open the charging case to enter ...