I got the monitor correction add-on with my Apollo Twin. When I try to activate it my Reference license deactivates so I cannot export my sound profile to apollo console. Is there anything that can be done?
SoundID Reference for Headphones + Apollo Monitor Correction Add-on disables my Reference license
Answered
1 comment
Hi Wojciech Sabała,
Great to hear you got the license from UA with your Apollo X Gen2 purchase!
This license is for SoundID Reference for Headphones + AMC Add-on (as a combination key). When you activate this license to access the Apollo Monitoring Correction Add-on for the integration, your other, already registered, license will be overruled and you'll have access only to the headphone calibration. I've created a ticket for you, so that we can provide a manual solution for your scenario.
For others that experience this same issue, write to us at support so we can assist you further as well. How to contact Sonarworks Support.