Unable to log into account via app (SOLVED)

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Unfortunately, I haven’t been able to log into my account in the app for several weeks now, which makes the software completely unusable for me.

I’ve already tried reinstalling the app, installing the beta version, using the legacy version, signing in with Apple, and signing in with my regular account credentials — none of these worked.

This is becoming quite frustrating, as I rely on this software for my work.

Is anyone else experiencing the same issue, or does anyone have a solution?

2 comments

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Yes, I have a similar issue. I can log in to the website, but the app says ‘connection failed’. This happens on both computers where I have the app installed. I see you've marked it as ‘solved’ but no solution is posted?

 

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I'm having the exact same issue, it would really be awesome to know how you solved this.

SOLUTION (FOR ME): My problem was that I couldn't use the VST version inside a DAW (specifically Ableton). It wanted me to log in in the browser, but when I did nothing happened in the VST. I had to log in in the actual desktop app for it to start working properly.

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