Working with macos 15.1 macbook pro m1
I just purchased SoundID VoiceAI perpetual license
Tried to activate soundID Voice AI on my macbook but LicenseURLHandler did not open. So I went to your troubleshooting-blog and found out I have to open LicenseService and LicenseURLHandler manually. I did so but no success.
Does anyone has a soiution for that issue?
Thanks in advance, Kai Schwarzer
20 comments
Hi, I have the same problem.
no success with the manual launch
the LicenseURLHandler seems to crash on MacOS 13.7.1
need help
thanks
Same here on Win 11
Hi!
I've just bought VoiceAI, can't register it. Already stopped to use Sound ID Reference cause of neverending various bugs but i thought why not to try this Voice AI and i can't even activate it! What a products, wow :) Sorry to ask but is there a way to refund? P.S.: thread started 5days ago! No input from Karlis or anyone else, just hope that someone will fix this stuff….
This is what is happening to me when I try to activate / register my soundid Vocal AI. I paid $ 79.00 for the right to use this software. I have not gotten a reply to the last service request.
In my case i manage to register, just when i try to activate it the button turn into “retry” and norhing happens.
Happy I did not buy this, and just downloaded the trial – seems like a LOT of people having this problem?
MacOS 12.7.6
MacPro 7,1 Intel
Getting stuck here - I click on Open LicenseUrlHandler - but nothing happens. LicenseUrlHandler.app is also not in the App Store.
Tengo el mismo problema en mac os 10.15
no consigo poder pasar a modo perpetuo y 0 tokens
So I bought the perpetual license and the ONLY way that I have been able to get this plugin to work is every time I open my DAW I get this and if I login to my account and try to reinstall everything it will eventually populate in my DAW with the plugin. Once I close the DAW down and return again, I have to start ALL OVER again with this screen, reinstall, get the plugin working again, but ONLY for that session! Once I close the DAW again I am back to square one! PITA! Like royally! Please tell me there is a fix for this! Seems like it will ONLY work with a fresh install EACH time I use it!
Hi, are the people trying to use the perpetual license with log in issues using Mac or Win?
Wayne Glaser I am running on a IMac Pro myself.
Thank You!
I had trouble to activate too, I just loggged-out and logged-in in the DAW plugin and it seems to work, it's downloading all the voices in perpetual version.
Windows 11. Similar to Alexei I have problems activating. Still shows as not activated on my profile. Perpetual voices downloaded and usable in DAW. The "activate plugin" button on the website changes to “retry” when clicked but does not impact the activation status in my user profile. Could be the HTML needs debugging
Espero que nesse novo ano a empresa venha com energia renovada e procure resolver os problemas aqui relatados pelos clientes, afinal criamos responsabilidades e dependencias relativas aos nossos negócios decorrentes da utilização do plugin.
Sergio Moreira
I had the same thing in Win 11, when you open the plug-in does still demo mode,if so there is a small switch top right that can switched to Perpetual if that is what you purchased. After I did that it worked for me, hope this helps.
Yeah, for me I can get the plugin to work per daw session, once I leave my daw I have to reinstall to get it to work again no matter how many times I flip it to perpetual. I am running on an iMac Pro. Royal PITA!
I have a version of the above described problems. Bought the perpetual, managed to activate, but the SonarworksLicenseUrlHandler.exe doesn't run from browser or if I open it manually. Tried compatibility mode, etc, but nothing works. I will have to ask for the money back if there is no solution to this.
Same here, cannot activate - what is going on with these people?
Possible workaround? After messing with this for two days, I found something that worked. No idea if it it's a permanent fix, just sharing what worked for me.
I signed on to Sonarworks from my cellphone (Android) and was able to load the activation key for Voice AI through the web app there.
Went back to my PC (Windows 10), closed all the SoundID software, deleted the User and License JSON files, and started Pro Tools.
When I inserted the plug in and flipped the ‘Perpetual’ switch, I got the activation pop up which took me to my account page and I hit Activate.
Back in Pro Tools it finally opened the window to dowload all the voice files, etc. And so far, it's working in the session to capture and use.
Best of luck - I still have a ticket open for official help.