Marco

HI yszymi.123, thank you for taking an interest! The EDU products will not be further discounted during sales. You can chose the EDU license or discounted regular versions during the sale. Keep in ...

Alexander Essami I have created a ticket for you and we'll be in touch to look further into this. @Franck Travert I'm glad to hear our fix also worked for you. As you mention the SoundID Reference ...

Hi Amadeus Cosmodeus Thank you for your purchase! Yes, the Virtual Monitoring PRO includes the functionality of the Virtual Monitoring Add-on, so you can use both features once VM PRO is live (Nove...

Hi Alain Schaffner, A ticket was created on your behalf and we'll be in touch to investigate this with you. 

Hi Renée Francois Olenroot, Thank you for your inquiry. I've created a ticket for you, in which we'll assist you with installation of the software. 

Hi Ernie Santella, See a solution here: "Audio playback engine failed to start" error If the issue persists, please submit a ticket. Note that Reference 4 is no longer supported and we can't guaran...

Hi all, Thanks for writing here! The issue has been fixed in our Yesterday's release, version 5.12.3.2, available form our Download Center. Please update and the button will reappear. If anything, ...

Hi Nigel Stewart, Thanks for posting! This is likely due to one of these limitations, which can be overcome easily within DAW settings: SoundID VoiceAI preset previews not working in Logic Pro X, P...

Hi Thibaut Troncosso Thank you for posting here with your inquiry! It is possible to convert your existing EDU license to a regular license without applying a higher-tier license upgrade. For examp...

stefano.papetti, please try this link instead: [MAC] Error while loading headphone or speaker calibration profileIf anything, I recommend submitting a ticket, so we can assist you further. Thanks!