Marco

Hi Daniel Szydlowski, I've created a ticket for you and I'll be in touch. Thanks! 

Hi @a72hj,Thanks for commenting! As stated in the article above, Token packs have an expiry of 12 months, which is also visible under Transaction history. As your purchase dates back over a year, u...

Hi Adrian N, Thank you for your purchase! I have created a ticket for you and will be in touch to sort this out. 

Hi Michał Nadolski, We resolved this in the ticket with you. Thanks again for your purchase! For others encountering the same, we recommend submitting a support request below. 

Hi Andrej Bako, Multichannel is available within the DAW plugin and with certain hardware integrations only. In the standalone app, multichannel calibration profiles will calibrate only the left an...

You are right. In this case, there is a notification available in the software. To enable it, go to Preferences, scroll down and toggle “Sofware update is available” to On.   The latest version can...

Hi Dirk, Thank you for your feedback! I have shared your feature request with our Product team for review, as mentioned in our ticket. I'll assist you there further. 

Hi Hans-Erik Eriksson, Thank you for taking an interest in upgrading. From your user account, you will be able to find all your current licenses. Scroll down from the 7 day trial view (for SoundID ...

Hi, An update, also for those viewing this thread that encountered the same issue. It may be worth it to reboot your computer after updating to SoundID VoiceAI 2.5, as there were some changes in th...

Hi all, Thanks for bringing this to our attention and my apologies for the experience. We've created tickets for each of you (those that did not yet write in) and we'll investigate there to see if ...