NO WAY TO ACTIVATE

Answered
2

Hi,

I'm trying so hard to get my copy active through the code. Despice it is accepted inside the website there's no way I can click an activate button, it's so frustrating! I'm running with the trial but I hope to get help soon.

Anyone else is experiencing the same issue?

4 comments

Official comment
0

Hi everyone, 

Thanks for posting and commenting, and sorry for the slow attendance on ou side! In case anyone else is getting stuck with this, you should be able to get it up and running using one of these articles: 

I should mention that our User Account system (where the license activation and upgrades are performed) is not very user-friendly at the moment, as the entire login-based authorization system is still fairly new to us. For that reason, we are working on a complete redesign of the User Account interface and functionality, so that the process is a lot easier and smoother. This should be released in a few weeks or so. Thank you! 

0

Hi Gabriele,

I am having the same issue. did you find a solution?

Hilal

0

I had the same issue but it was fixed by choosing the " Activate on this device" option in your soundID web account. It then showed a popup that allowed me to open the SoundID reference app on my PC. And from that moment on it was properly authorized on my PC.

0

Hi everyone, 

Just a quick follow-up on anyone viewing this thread!

Our new user account system has received many updates and improvements over 2021, and it is now way better, more intuitive, bugs have been fixed, and the general activation and upgrade flow have been redesigned. Visit the all-new and improved user accounts here

For anybody still struggling with activation and upgrade-related issues, please view the step-by-step walkthrough content here. Thank you for all the suggestions for improvements too, they have helped us a lot!

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