I am Stuck in loop with update to SoundID VoiceAI. I have just installed the latest version 2.5.0 . When I open the vst in Ableton a message says "Please download New Presets. I open the download manager and it shows Common assets installed and does not give any other option for further download.
I tried to refresh the list in the download manager but then says Connection Failed. I try to log out assuming that I may need to refresh my session but that does nothing. I can connect to the Sonorworks store using the link and all my other internet apps are working fine. I am using a LAN and and have also rebooted my mac a number of times to refresh my LAN.
I now stuck
3 comments
I thought I had this issue last night.
If you go into your acount on the Sonarworks website, go to Licenses and devices there is a link towards the top right hand corner that says Register a new licence. Click that and enter the key from the confirmation email you received.
Hi Kevin thanks for the info. I checked this and got a message saying I had already registered. However doing this seemed to trigger the Activate option which when clicked my download manager started installing the updated Voice banks so looks like the issue is fixed for me.
Thank You
Hi everyone, thanks for standing by!
Good news — we’ve reproduced the issue in-house and identified the cause: a fault in SoundID Download Manager triggers the problem if the plugin or download manager app is open during the 2.5 update. A fix is planned for next week (Aug 18–22).
Meanwhile, you can avoid the issue simply by reactivating the software from your account while having both software modules fully closed. In some cases, reinstalling may be necessary, follow the steps outlined here: [MAC] SoundID VoiceaI 2.5 update issue: stuck in a login loop, or assets "missing or corrupted".
Please let us know if the instructions in the article fix the problem, and thank you for your patience!