SoundID Won't install (Windows 11)

Completed
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Hi!

I have searched for this issue, but could not find anything specific, even though it seems like Windows 11 has been somewhat troublesome with some Sonarworks apps.

Anyway, I am trying to install sound ID on my Windows 11 machine. The installation procedure starts fine, but stalls around the 80% mark on the progress bar. I have tried running the installer in compatibility mode, but same result.

I can not close the installer once it stalls and have to restart the machine to start over.

Any input on my issue here?

Greetings from Denmark!

13 comments

Official comment
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Hi all, thanks for standing by!

The Windows install issue has been resolved, and a hotfix update has been prepared. Download here: SoundIDVoiceAI-2.0.1-rc.0.msi

 

Note: You will see a dialog come up during the installation to revert previously made changes - click on 'Yes' to confirm (see the attachment below). 

Let us know if the new update installs successfully, thank you!

 

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Morten Berthelsen are you referring to SoundID VoiceAI? Can you please collect and send the install logs as shown here: Installation log files for Windows

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Yes, exactly - SoundID VoiceAI, sorry :)

How do I send log files here?

Even though I am not actually sure it matters. There is only one small log file containing this:

"Error 1500. Another installation is in progress. You must complete that installation before continuing this one.
Error 1500. Another installation is in progress. You must complete that installation before continuing this one.
=== Logging stopped: 18/09/2024  13.02.47 ==="

Also, no Sonarworks folder has been made in C:\Users\your username\AppData\Local\

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Morten Berthelsen thanks for that! I have created a support request on your behalf - can you please send the full log in that thread?

This should be a fairly quick fix on our part, as one of our developers has already managed to reproduce it in-house too. 

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Hello Kārlis Stenders,

I also have the problem with version 2.0.0.5312. The installation goes up to about 80% and then the installation stops and it simply can't continue. No chance. Then when I press cancel, nothing happens. The only way is through the task manager. But then I can't try again because I get an error. Then I have to restart the PC.

The fact is that version 2.0 cannot be installed.  Annoying because I just bought the permanent license yesterday and wanted to try it now.
For me it is Windows 10

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Hello,

Any update on this? Having the same issue. Windows 11 and Sound ID Voice AI 2.0.0.5312. Gets stuck at 80% . Is there a Legacy installer available somewhere. I need to work on something but i uninstalled previous version, thinking that would fix the issue. Now i cant find the old installer.

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Hi Lovv Pran Mehta,

in this thread you will find a link to download version 1.3.2

Hope that helps

https://support.sonarworks.com/hc/en-us/community/posts/21094251533586

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Windows 10 installer hangs.  Can't get the installer to work.  WHY???

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Thank you Joerg Scheuer . That helps a lot! Looking forward to the fix. Planning on going perpetual

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I have the same problem.
Version 2 hangs at 80%.
I have Windows 11.

 

LUUTZ

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Same here. Windows 11.

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Kārlis Stenders Thanks! Have sent :)

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Thanks for reporting everyone, very much appreciated. Support requests have been opened with all of the affected users in this thread too. 

The issue is currently being investigated for a fix. I expect a quick turnaround on this one, a hotfix should be available shortly. 

Please stand by, we will let you know as soon as there's an update available. Thank you!

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