HI,
Being sent from page to page on this site, i finally found a way to submit a support ticket.
I have been trying to activate the try-out for SoundID VoiceAI. (M2 mac & Ableton 12 latest version)
step 1 - Installing: worked - yay
Step 2 - activate plugin: failed; i did tick the popupbox ‘allways trust’, or gain acces to URL, yada yada - i gave it permission. Step 2 button now says; Retry. Pressing retry doesn't change anything.
Flushed cookies and hisotry, and tried again. No Luck. Different browser, same thing.
Now, looking into my account, see that the trial ends in 7 days, but there is an activate button, so it's not activated, or is it? it says 7 days remaining, so should then be activated? ;/
When i press activate, it leads me back to….the activate button. pressing it; turns to Retry again.
Opening Ableton, just to see if it works despite all this.
dragging in file, pressing Capture, and Boom it goes into : check your network connection, and try again. Pressing any button (retry or cancel) will crash ableton eventually.
What can i do about this? Fore sure its the activation part that went wrong, but how can i break this loop of hell i got sucked into?
2 comments
Rob Noxious thanks for posting, sorry to hear you're getting stuck!
Can you check if the LicenseService and LicenseURLService processes are running, and try to launch them manually? Find them here:
Macintosh HD/Library/Application Support/Sonarworks/LicensingP.S. You can submit a support request by clicking on the ‘Submit a request’ button under any support article.
Rob Noxious I'm happy to share that the VST3 missing in Ableton (with the additional crash when scanning) has been resolved with the new SoundID VocieAI 2.0 update, along with several other bug fixes - download here.
The 2.0 update brings some other exciting news too, learn more here: SoundID VoiceAI 2.0 release: Perpetual mode with unlimited local processing!
Can you confirm the VST/Ableton issues are no longer taking place after the update? Also, please let us know if there are any further activation issues. Thank you!