Hi all, I'm running a 2021 Macbook Pro with Monterrey and using a UAD Arrow interface. I went through all of the setup, and the test button says "left" and "right" in my headphones, but when the app comes up it doesn't affect the audio at all. I can mute the output, or put a low cut filter across the whole spectrum and nothing changes. I went through the help section on this site and tried some of the troubleshooting tips but nothing helped.
Worth noting that when I go into Preferences, then Sound, I don't see "Sonarworks" as a virtual device in the input/output section. I did see the Sonarworks driver in the HAL folder, but only one file, and only one driver, I didn't see any with "systemwide" in the name. Should there be two driver files in there? Thanks in advance!
6 comments
Hi all,
I wanted to post that the missing driver issue onb macOS has been resolved with the latest SoundID Reference: v5.9.1.3, released Jan 24, 2024 (download here). With this update, the SoundID Reference audio device should be available in Mac Sound settings and Audio MIDI Setup.
If there is an issue remaining after installing the update, please check the tips mentioned here: [MAC] No sound / no calibration effect.
Hi,
Thanks for reaching out, sorry to hear you are experiencing an issue!
If SoundID Reference is not appearing as an audio device after the 5.7.3.17 update, please take a look at our support guide on this issue with some workarounds included here: [Missing driver after updating to 5.7.3 [MAC] - article removed]
There should be only one SoundID Reference.driver file present in the HAL folder in Macintosh HD/Library/Audio/Plug-Ins/HAL
We are aware of this problem and our team is investigating it further. Please make sure to try the workarounds mentioned in the article linked above.
Hi, Zane. The second recommendation to force quit the Sonarworks driver from Activity Monitor and restarting the app worked. Thanks!
Didn't work for me.
Macpro 2013 also dont work!
Hi,
In case there is an issue with no sound observed when the SoundID Reference standalone app is running, we can recommend checking some common things that could cause this, see our guide here: No sound / no calibration effect [MAC] (SoundID Reference may be muted/lowered volume, or there is another trigger at hand).