Windows 11 crashing after install.

Tom Martini
1

New to SoundID so be gentle. My PC started crashing blue screen of death since installing Sound ID. That is usually a hardware issue but I have a Win 11 with i9-Intell and 32GB of ram and its all set up for audio production. I have never had an issue like this prior to installing Sound ID. I would like to know if the ASIO driver for Sound ID can be on the same system as another ASIO driver (Focusrite in this case)?  I have had issues with Focusrite drivers not playing well if there is any other ASIO driver installed so it leads to my next question, do I need both? Will Sound ID work if I keep the Focusrite drivers? Focusrite is weird in that their hardware only seems to work with their version of ASIO. It happens when I power down everything mainly but has happened when in Pro Tools as well.  Thanks

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3 comments

hunsickert
0

Hi Tom Martini,

I have a similar issue since having installed SoundID 5.8.0 (Build 231 #6b01c8c) on Windows 10.

I am having an internal Realtek Soundcard installed in the computer, but using a RME FireFace 800 as soon as I produce music.

Without SoundID being launched, Realtek is the soundcard when starting up.
Switching on the FF, the source changes to the RME ASIO driver.
Switching off the FF, the system switches back to Realtek.

With the latest version of SoundID running, when switching off the FireFace, the system crashes with a bluescreen of death.

This never happened with the last version of SoundID I had installed (5.7.3.17)

So, sorry: no help to your problem, but it's probably related.

Regards,

Thomas

Zane
0

Hi, thanks for your post and comments here, sorry to hear there are some issues!

While this may sound like a trivial suggestion, it may be worth giving SoundID Reference a clean reinstall, here are the recommended steps:

  1. Back up your speaker profiles (if you have any): Where can I find my speaker profile?
  2. Uninstall SoundID Reference; follow our guide here: [WIN] How to uninstall SoundID Reference?
  3. Reinstall SoundID Reference using the installer, download here
  4. Launch the app and set up everything as you normally would, check whether the issue persists

Let me know if this makes any difference at all with the latest 5.8.0 version. Thanks in advance! 

hunsickert
0

Hi Zane,

being contacted by support without having explicitely asked for it - I am seriously and frankly quite impressed! Thanks a lot.

Last night already I first tried to downgrade to 5.7, but after that (and a restart), it stopped with the welcome screen saying "Loading..." while starting up.
(While I just realised NOW that there was a "ASIO input switched off" message hidden behind that, that might have caused it, as I encountered that with 5.8. right now as well...)

So I backed up my profiles, completely uninstalled everything (including remaining registry entries) and re-installed 5.8.0 (as you described it, and as it is written on the website), and got 5.8 to work again with the FF switched on.
At that point I stopped, as it was late last night.

Having received your message (and being back home from work) I just tried it again now, but again I had a bluescreen after switching off the FireFace with SoundID running.

I have the following settings:

Windows Sound Settings:

Driver Settings:

SoundID Asio Settings:

(increased the safety buffer size from 0 to 128 to see if it made a difference, but it didn't...)

Not having the Realtek Soundcard configured as an output, SoundID will not find any output, once the FF is off.
I tried "Keep Reference the default system output device" on and off, where the only difference was an error message, saying that there is no other output available for a split second after switching off the FF and before the Bluescreen kicks in.

I hope that this info is helpful for you.
Thanks again for your reply and kind regards.

Thomas

 

 

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