Hi, I updated the software and lost the configuration.
Now SoundID Reference software shows "No outputs added yet".
This is something you should fix and test befroe the next release, as it is annoying to go through the config again and again.
thanks
Updating lost the SoundID Reference configuration
Completed
5 comments
Hi Pierre,
Thanks for your post, sorry to hear you encountered an issue after the update.
If the configuration settings are lost, sadly, you would have to set up the output in the app again. Can you let us know if this is the first time this issue has occurred on this machine? Thanks!
I had the same issue updating to 5.9.2.2 on the Mac. Very frustrating.
Hi Richard Myhill, thanks for reaching out, sorry to hear you encountered this problem.
Can you let us know if it only appeared that the app had reset (missing output presets and other settings), or did you also encounter a problem with needing to log into the app again and being unable to locate profiles? Thanks!
Another post that has been labelled ‘Answered’, when no real ‘solution’, or even a troubleshooting guide, has been provided. Disappointing.
hearingbeings thanks for jumping in with your comment!
Zane from our team has actually responded earlier in this thread with the relevant troubleshooting questions needed to move forward toward a solution (and also replied to another user in the same discussion). The original poster also reached out via a direct support request, which was answered as well. The issue was resolved within the support request, and here's the resolution context (it wasn't a fault with SoundID Reference after all):
Given that context, the post has been correctly marked as Answered, and in fact, I've updated it to Completed now, as it has been definitively resolved. That said, if you have any related questions or are encountering a similar issue yourself, please do share — we’ll be happy to look into it.
Just a quick note: this is a Community Support hub, where users can exchange knowledge and experiences, with some guidance from our team too. We try to step in wherever possible, but it’s meant to complement, not replace, our direct support channel.
If you’d like to get in touch with our support team directly, you can click the ‘Submit a request’ button under any support article (as explained here: How to contact Sonarworks Support), or start a chat via the bottom-right corner of the page — it’ll connect you to an agent if an answer isn’t available.