Zane

Hi Corentin Chantrelle, thanks for reaching, sorry to hear that you have encountered some trouble. There is a known issue with the SoundID Reference app crashing when a UAD device is connected, our...

If you own a specific headphone model that is not currently listed in the supported models list, you can Submit a model request From the app Headphone search, click on Not on the list?     Are ...

Hi cw68841183, thanks for reaching out, sorry to hear there is some trouble. Are you able to re-add your output device in the app via the “Add new output” and select your device? Is the output devi...

Hi KayJay, thanks for reaching out! I would recommend here as well to go through our Measure troubleshooting guide to make sure everything is set up properly: Stereo speaker measurement troubleshoo...

Hi, thanks for your reply and for specifying a bit further on the issue.Yes, if you are using the Virtual Windows Audio driver, then the issue with no sound after sleep/hibernation may be present. ...

Hi Rory Kerr, thanks for your headphone model request - I have taken a note of it for our audio team.If there are any other headphone models you would like to see supported in SoundID Reference, fe...

Hi Lybe Prod, thanks for reaching out!If you're encountering an issue with downloading the SoundID Reference installer, please see our guide for a few things to check here: Unable to download Sound...

Hi Nicolas Surra Spadea, sorry to hear you are encountering an issue as well.I see you have submitted a support ticket, we'll make sure to troubleshoot the issue and help with resolving it. 

Hi, thanks for reaching out, sorry to hear you are encountering an issue!I see you have submitted a support ticket and we'll do our best to resolve this issue for you. Plugin files are not availabl...

Hi, thanks for your comments!Multichannel support in the SoundID Reference standalone app is still in our roadmap plans, but at the moment we don't have any specifics to share regarding this featur...