Richard Kimmings

I’ve just received the email with how to get around things ‘a clean install’. I’ve done that. Several times. Still no joy. My suggestion would be you include a de-installer as part of the install ...

Keep me posted. Hope you can sort it… let’s hope there’s a fix ASAP for the actual ‘real’ software

I hope you’ll be able to recalibrate without it crashing as this was the only work around I managed to get working after a day trying to fix this mess. Good luck 🤞🏻

Can you chose ‘open profile’ from the bottom of the page? Or is that when it crashes? Think I managed to get mine to open it then resave… (sorry if I’m asking you to do what you’ve already tried)

Rather than trying to load directly into the system wide app/plugin… open the calibration software and there’s an option to load profile there (can’t remember the exact process now as spent all day...

So essentially, you need to open Ref 4 and load the v5 profile and resave it.. then it’ll be recognised by v4. Hope that helps

I manually selected the profile from my DropBox folder and ref 4 accepted it… this was from within the ref 4 software … when it took me thru getting started. Instead of calibrating, I chose the v5 ...

Yes. The profile from 5 worked with 4 for me

I luckily saved off my profiles to a Dropbox folder so didn’t lose them as everyone else seems to have. Not that that’s much help to you… but after you retune, might be a good idea to save the pro...

I had the same pain.. can you go back to ref 4? Is that an option for you? Only fix I could get working as a ‘for now’ option…