I have a license for reference 4 that I want to move to another computer.
However the license is not showing in my account (I think I registered it without the account using email only). I can't find the email with the license either.
I created a ticket (107201) 7 days ago and still did not get any response.
Can anyone help me with that please?
Hi everyone!
This case was resolved in a support ticket thread. The issue was that the Reference 4 activation key in question was never registered in the user account in the first place. Keep in mind that Reference 4 keys are not automatically registered in the user account (or even a user account generated) by having purchased or activated the Reference 4 license in the past.
To elaborate, Reference 4 activation is still the same as it was before, which is different from the SoundID Reference log-in-based authorization system. Reference 4 is still activated on the computer locally, and a user account is not strictly necessary for that. Although you will need to register your Reference 4 key in the user account if you wish to perform a license transfer.
We have content in place to guide you through the entire process and address the common issues too, see here:
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