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Reactivation mess

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John Sammons Follow
Updated

Hi

I had a message after new update that i have reached a maximum of 3 devices on my sonarworks permanent.

So in my wisdom I deactivated two and it took the third with it .

Now i have zero devices .

I copied my licence key to the box below and pressed add

A red box appears and says licence key already in use.

I tried several times to reactivate to no avail.

I only use Sonarworks on one machine, so i assumed the updates were adding to the licences somehow.

A little baffling. I put a ticket in , but may have to wait an age for a reply.

Any quick fix appreciated as i want to get mixing again

 

All the Best

John

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    John Sammons

    Hi To add to this

    I got mixed up a little and as it said i had no activations left , i deactivated them to activate one.

    It worked on my previous edition before i upgraded to permanent with microphone

    ALso i am sure i did not deactivate 7 times,only 4, but i really do not know now.

    This is weird to  me as Sonarworks permanent is only on one machine in my home.

    Only if that message did not appear that i have had maximum activations  i would not be in this mess

    How could i have three activations?

    I kept trying to activate my permant addition, ,but a box keeps appearing Already in use

     

    Hope this can be sorted out soon

     

    All the best

    John Sammons

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    Kārlis Stenders (Edited )

    Hi everyone!

     

    John's issue was resolved in a support ticket thread. The problem turned out to be that John had installed SoundID Reference and was trying to activate it with his Reference 4 activation key. 

     

    To clarify for anyone else encountering a similar issue: SoundID Reference is a brand new version of Reference, a new standalone product (it is a paid upgrade from Reference 4). Learn more here. Keep in mind that Reference 4 activation still works the same as before (different from SoundID Reference activation process). See answers here:

     

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