Can't install SoundID Systemwide and can't sign-in in Measure and VST/AAX

Vitaly Stepchenko

Updated November 12, 2021 12:23

May 22, 2021 09:09

Hey guys,

Does someone else have the same issue being unable to install SoundID Systemwide and sign-in in Measure and VST/AAX plugins? Bought speakers version plus mic and can't use it already for over a month. Waiting time for the support response is 14 days, so I'm pretty much on my own with glitchy SoundID rubbish. Reference 4 for headphones works perfectly on my machine by the way.

Thanks,
Vitalii

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Official comment

Kārlis Stenders November 12, 2021 12:20 (Edited November 12, 2021 12:23)
Hi Vitaly,

Thanks for the post and apologies for missing it earlier! I'm going to share your workaround with others, I hope you don't mind:
```
Just in case it would help anyone else, I was unable to install the SoundID Reference app, 
because there was a leftover folder in Windows 10 DriverStore and the SoundID installation 
couldn't delete it (or overwrite) I guess. So I've removed it manually via command prompt 
using pnputil.exe (more info in this guide:
 https://superuser.com/questions/597370/how-do-i-delete-folders-from-the-windows-7-driverstore) 
and finally installed SoundID Reference 5.0.3 (build 130) without issues!
```
Although at the time our response time was indeed long, we did catch up and the issue was of course resolved eventually. The SoundID Reference installer was improved to avoid such issues in the future. In fact, our installer itself received a major update in September, resolving a bunch of different issues.

If anybody is still having any installation issues, please get in touch and let us know!
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