Waiting 13 days in support

• Official comment

  

  Kārlis Stenders November 12, 2021 08:49

  Hi everyone! 

   

  This inquiry was resolved in a support ticket thread. Our response time was not that great at the time due to a massive support request influx, but we are now back up to speed :) For anybody else getting stuck with a license transfer issue, please follow these steps:

   

  If you are unable to activate your Reference 4 license, it is likely that you have already activated your Reference 4 license on 3 devices, and there are no activation seats left to use. We have designed a system where you can manage your active devices yourself, without the need to contact our support for a quicker resolution:

   

  1. Log into your user account here, or create a new account if you haven't done so yet
  2. Register your Reference 4 license activation key in your account: Registering a Sonarworks product license
  3. Deactivate previously used devices to make room for new activation seats: Reference 4 license transfer to another computer
  4. Once done, you can activate Reference 4 on your new device in a regular fashion, as shown here: How to activate Reference 4

   

  NOTE! If you're a Reference 4 user, it is likely that you don't have a user account created (having purchased and activated Reference 4 in the past doesn't create a user account automatically - learn more here).

  Comment actions Permalink

Please sign in to leave a comment.