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    Kārlis Stenders

    Hi everyone! 

     

    This inquiry was resolved in a support ticket thread. Our response time was not that great at the time due to a massive support request influx, but we are now back up to speed :) For anybody else getting stuck with a license transfer issue, please follow these steps:

     

    If you are unable to activate your Reference 4 license, it is likely that you have already activated your Reference 4 license on 3 devices, and there are no activation seats left to use. We have designed a system where you can manage your active devices yourself, without the need to contact our support for a quicker resolution:

     

    1. Log into your user account here, or create a new account if you haven't done so yet
    2. Register your Reference 4 license activation key in your account: Registering a Sonarworks product license
    3. Deactivate previously used devices to make room for new activation seats: Reference 4 license transfer to another computer
    4. Once done, you can activate Reference 4 on your new device in a regular fashion, as shown here: How to activate Reference 4

     

    NOTE! If you're a Reference 4 user, it is likely that you don't have a user account created (having purchased and activated Reference 4 in the past doesn't create a user account automatically - learn more here).

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