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15 comments

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    Devin Chatman

    yes I have the same issue. were you able to figure how to fix it?

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    Chris

    Hey guys, 

    Thank you for your feedback!
    Could you check what version of Windows 10 were your systems updated to?
    This article should help you find that information -

    https://support.microsoft.com/en-us/help/4027391/windows-10-see-which-version-you-have

     

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    Mike

    Hi Guys, yes I was able to sort it by using the guide to remove a hidden file in the sonarworks user settings.

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    Antony Parsons

    yes I have it now after trying to install an earlier version in the hope that it will work properly.

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    J Stalcup

    Yes, SW Systemwide would no longer launch after the latest updates of both SW & Windows 10. My OS version is Win 10 2004. I submitted a support ticket but haven't heard back from anyone yet. In the meantime, I reverted SW to the previous Version 4.4.5.51 and it now launches as before.

    Hopefully, they will find out what the interoperability issue is with the November cumulative update to Win 10 before long.

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    Eddy Houk

    What do you have to do to fix it? 

     

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    Chris

    Hey, 

    It seems that there was a bug in the 4.4.5.51 iteration of Reference 4 that inhibited proper launch on some Windows 10 systems.
    This should be fixed with the 4.4.6.20 update!

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    Ian

    STILL DON'T WORK.

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    Kārlis Stenders

    Hi Ian, 

     

    If you are running a Windows machine, an additional new issue in 4.4.6.20 was discovered - it has been fixed with our latest 4.4.7.34 Beta update, which should resolve the problem. Can you try the new Beta, please? See install instructions here: Beta software releases

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    Eugen Dodenhoeft

    I'm having the same issue since a few days. Systemwide won't start anymore under Windows 10.

    I also tried the latest beta 4.4.7.34 - no difference...

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  • Avatar
    Kārlis Stenders (Edited )

    Hi Eugene, 

     

    Are you absolutely sure you have 4.4.7.34 successfully installed? Can you double-check for me, please (click on the Sonarworks logo in the software - this will open the license information window; the installed version is visible there)? Also, there could be the additional problem of failed settings migration in the .db config file, see here: Reference 4 Systemwide doesn't launch after update

     

    If that doesn't do the trick, we'll create a support ticket and have a closer look. Thank you! 

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    Eugen Dodenhoeft

    Hi Karlis,

     

    yes, it's the mentioned version. When I start Systemwide I can see the loading screen for a short while. I was able to create a screenshot. It's attached.
    I also deleted the Systemwidecfg.db - made no difference.

    If you need more information, I'm happy to help! 
    Fortunately I can still use Sonarworks as plugin in Cubase, that's my main UseCase :)

    Best,
    Eugen

     

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    Kārlis Stenders

    Hi Eugene, 

     

    I've created a support ticket to have a closer look at the issue!

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    Ian

    Hi Karlis,

    After I tried beta version, Reference4 Sysytemwide started to launch without problem, thank you.

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    Kārlis Stenders

    Hi Ian, 

     

    Very glad to hear that, thanks for following up on this!

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