Can't install or run sonarworks on most recent version

Cameron Oatley

Updated February 14, 2020 11:14

October 24, 2019 13:39

So I had an older version of sonarworks reference 4 installed and working fine. But now that ASIO support has been added I wanted to update.

However, downloading the installer, I'm completely unable to run it.
Double clicking (or right click -> open) does nothing, just shows the hourglass for half a second then nothing.

I tried using the offline installer, which seems to install sonarworks fine, but then I cannot run the actual software itself! Again, double clicking does nothing.

I uninstalled, and looked on the site to find that apparently the latest RME drivers can cause issues. I therefore uninstalled my RME drivers completely, and was able to open the installer after a restart. However, halfway through I got this error:

"Install Failed: The specified account already exists"
https://imgur.com/a/AouADzD

I am now completely unable to open the installer regardless of if my RME drivers are present or not. I have no idea whats wrong, there is nothing from sonarworks in the windows event logs.

Please could someone help me? I'm now completely unable to use solidworks and I have no idea how to even begin to troubleshoot this as there are no errors being given. Just...nothing happens

Tom Pearson January 12, 2020 00:17 (Edited January 12, 2020 00:18)

While I am unable to assist you, I do have a question and a concern.

I believe you posted this approx. 2.5 months ago, and with no responses, I find this is very concerning as a user and supporter of Reference.

Did anyone solve your problem, did Sonarworks respond, do they monitor this community of users, is this issue solved and just forgotten to be closed?

My basis for concern is yesterday I installed Reference 4.4, and though my system, based on RME Fireface UFX, has worked daily, flawlessly for several years, it has now been rendered almost useless.

Disappointed,

Tom

Comments