Since the Support area is being rebuilt, and I don't see a way to add a ticket, I thought I'd ask the community.
Current version of SoundID, running on Studio One 6 [current], on a Mac running 12.7.5/Monterey.
SoundID is CONSISTENTLY crashing - well, about 90% of the time. I have confirmed it is the SoundID plugin - doesn't matter which type [AU vs. VST vs VST3] - all three will crash.
I have reinstalled the plugin multiple times, pulled the cfg.json file so it would rebuild… no difference.
I just saw [under tech specs] the requirement for there to be ONE audio interface in the system…. ["The audio hardware setup must consist of a single external hardware device only (additional preamp units are supported)" …]. I have an Antelop Audio interface AND an RD2000 that I'm routing audio in via USB [which would count as two, EXCEPT I have them set as a Composite Device in the MacOS Audio/Midi app, so it should appear as a single device to the software.]
Any suggestions, anyone?
3 comments
Tom Rule thanks for posting, sorry to hear you're getting stuck!
The single-device-only requirement applies to speaker measurements only (during the speaker measurement stage in the Meausre app), it is unrelated to the DAW plugin. We do have a similar Studio One crash reported not too long ago, so my first guess is that this is the same issue. I have created a support request on your behalf, we'll have a closer look at the details.
Meanwhile, there are a couple more things you can try, please go through the checklist here: DAW crash with SoundID Reference plugin
A thought - I've been using Reference and then SoundID for several years. That includes moving machines, OS upgrades, audio interface changes, etc.
So I decided to clean house, reinstall, and re-calibrate the system. I will update the results when I can get back into the studio.
Thanks, Kārlis Stenders.
I've tried all but reinstalling an earlier version. That might be a good next step - especially since I have have a new symptom [I enable all three versions - AU/VST/VST3 - but two of them aren't loading in Studio One].
I'll keep an eye out on the problem and collect data as I can.