SoundID stopped working properly, loses license, takes ages to start

Hi Amadeusz Kuba Majerczyk, thanks for your post, sorry to hear you are encountering an issue!

I see you had submitted a ticket regarding this issue last week and it seemed that changing the power plan on your machine helped for a while. 

Can you let us know whether you are ever not using the software offline (not connected to a network), or if you're using a VPN by any chance? Perhaps there have been some network or firewall settings changed recently? Has anything else been updated or changed on your machine or OS? 

Thanks in advance for any details you can provide! 

Thank you Zane.

There should be no changes or updates that I know of in the OS or the network.
Today, to my surprise, everything works so far - after turning on SoundID, I only had to log in once and for several hours without any problems. Both systemwide and plugin. I don't understand what this could be about (I rebooted many times yesterday).

There were also problems yesterday with my IMAP mailbox with one of the providers. The other IMAP mailboxes worked fine. Internet worked fine also. I did not manipulate the network devices on my side, because this is also "set it and forget it".

It's all a bit weird. I was a little pissed yesterday :D because I had to completely remove SoundID from the listening path to be able to work.

K

Same situation today - started several minutes, then worked about 2 hours then boom - login screen. 

Can not work again. Why does everything else work fine but SoundID doesn't? 

K

Hi Amadeusz Kuba Majerczyk,sorry to hear the issue returned. I will open up a support request on your behalf for this issue, so we can gather some additional details. 

Hi,

I didn't do anything. It started working normally. I didn't change anything on the computer. In my opinion, this is due to the way your authorization system works. 

K

[EDIT] Ok, I was in a hurry to answer. After two days of normal operation, today the same problem occurs again.
This is something incredibly crappy.

[EDIT-2] (I'm pasting it from my support thread) 
This might be a partial clue.
Today, before enabling SoundID, I used Roon on my computer which played music via RME. 
Before starting SoundID, I closed the Roon software. SoundID took a long time to start (8~10 minutes), then asked to add output even though it "saw" the presets and output.

I noticed that RME still had the sampling rate set by Roon to 176.4KHz. I changed it to 48KHz and then SoundID "connected" to RME. It seems that SoundID has a problem with the sample rate, which does not change the fact that today it also has a problem with starting.
Previously, I don't remember this type of problems occurring in connection with Roon. I have been using it for several years. 

And currently I have this again: 

I will perform the license deletion and reactivation procedure again, just to be sure. However, I have already done this several times. 

Hi Amadeusz Kuba Majerczyk, thanks for this additional information, sorry to hear the issue persists. I see my colleague is looking into this with you. Is the issue reproducible only in the Roon scenario you've described, or have you noticed other patterns now? Thanks! 

After a LONG tedious setup - this is a studio and it was not good to have three hours go to this! - the plugins are finally there, but the main program application does not launch. Not at all sure what is going on.  The extensive set-up trouble shooting notes belie the larger issues.  The software is good when it works, but it is not at the same level as other applications in our experience. We have very few issues with other software we use, and therefore, consider this a kind of outlier in that sense.

Hi Robert Thompson, sorry to hear you have encountered some trouble. I see you have created a support ticket as well and my colleague will help troubleshoot the issue. 

For some quick suggestions, you could try deleting the standalone app config file as well as the license and user files, see our guide here: Standalone app not launching. 

And today again - a few minutes after starting, the interface appears and asks for log in. Works a few minutes and all starts again.

Hi Amadeusz Kuba Majerczyk, sorry to hear the issue still occurs sometimes. I see my colleague has followed up on your support request regarding this requesting some additional information. 

I am also encountering the same problem can you help me solve this, it has been a menace when we have to login after every 30 minutes or so.

Hi Matbiang Shadap, thanks for reaching out! 

Are you using a VPN or have any other firewall/network/router settings set up? It is likely that something causing an issue with the connection to our servers is the culprit and thus you are being logged out often. I will open up a support request on your behalf, so we can gather some additional information on your case. 

Amadeusz Kuba Majerczyk you might be interested to know that we have released an integration with RME - profile export is now available to import and run directly on the device DSP. Details here: SoundID Reference 5.12.0 release notes - RME integration now available (profile export)

Hi Kārlis, 
thank you  for letting us know. 

This is a great news. 
But should I understand that the other problems have also been solved? I mean thiat authorisation hell described above, and crashes caused by changing sample-rate in DAWs (Cubase and Wavelab in my case, reported in other threads)? 

I still use older 5.6.1 version of SoundID , since Support temporarily advised me to use it until the bugs are fixed. Are they?

Amadeusz Kuba Majerczyk the authorization issue should be resolved, although the Cubase and Wavelab issue with sample switching is still in progress, unfortunately, the fix has not been delivered to production yet (you'd still have to keep using v5.6.1 to avoid it). But the new RME export should provide you with a far superior solution bypassing any such issues in the first place. I hope this helps!

Also, if you'd like to, we can provide steps for updating the standalone app only (to have access to the latest export addition) while keeping the plugin format at 5.6.1.

Also, if you'd like to, we can provide steps for updating the standalone app only (to have access to the latest export addition) while keeping the plugin format at 5.6.1.

Kārlis Yes, please. 

Already installed latest version and export for RME worked fine - thank you. 

I was just about to install back an older version, so if it's possible to have older VST3 and the latest satandallone on the system, it would be best of both worlds.

Amadeusz Kuba Majerczyk sounds good, I have created a new support request, and we will provide further instructions there. Thank you!

I'm honestly so disappointed with SoundID. This is quite fucking ridiculous. It wasn't working for months on my Mac Sonoma 14.4 for more than 6 months. You guys finally fix it with version 5.11.1. I was finally satisfied after waiting for half a year for you guys to fix it. I honestly never should've trusted an update because literally less than a month after fixing it, it now doesn't work again. And what's more frustrating is you guys don't even provide the older version on your website. Can you please send me version 5.11.1 so I can stick to a working version. Every time I have to go through the process of deleting all the files and redownloading this software, I lose all of my motivation to make music because I'm so frustrated.

How can I acquire version 5.11.1?

Samer M I'm not sure what the issue now is, but I can see you've submitted a support request too (apologies for the response delay, we're going through a bit of a peak time currently), so we'll have a closer look at the issue in that thread and see what we do to resolve it. Thank you!