Error while loading headphone or speaker calibration profile

If you encounter the "Error while loading the calibration profile" message in the standalone app or the DAW plugin, this guide details the issue and provides solutions to resolve it.

In this article:

• Error while loading the calibration profile
• Solution

Error while loading the calibration profile

SoundID Reference may give an error message when a calibration profile is being loaded. This can happen when switching from to headphone and speaker profiles, but the underlying issue is associated with the locally stored headphone profiles and their configuration data.

The issue can happen in both the plugin and the standalone app as shown below:

"Error while loading the calibration profile"

Solution

1. Fully quit the SoundID Refernece DAW plugin and standalone app: How to fully quit the SoundID Reference app? 
2. Clear the preset configuration in both the DAW plugin and standalone app:
   
   • Deleting the config file in SoundID Reference DAW plugin
   • Deleting the config file in SoundID Reference standalone app (incl. the backup file)
3. Delete the corrupted headphone profile (the .swhp file) in the Sonarworks Projects folder. See how to navigate to the Sonarworks Projects folder in this article: Where can I find my speaker and headphone profiles?
4. Relaunch the standalone app/plugin and create a new presets using 'Add a new headphone profile' or 'Open existing profile'.

Note: The User/Library directory is hidden on macOS by default. To show hidden files, use the Command + Shift + "." (dot) key command in Finder, or follow the directions here: How to show hidden files Mac and Windows?

If the issue persists, please reach out to us. Make sure mention the following information and include the listed attachments: 

• After deleting and adding back the headphone profile via DAW, is it running fine in the standalone app?
• After deleting and adding back the headphone profile via the standalone app, is it running fine in the DAW plugin?
• [MAC] Is your DAW running in Rosetta mode when adding the new profile? 
• Include your locally stored headphone profiles ( the .swhp files) 
• Include your DAW plugin and standalone app config files 
• Include a screenshot of the Sonarworks Projects folder
• Is your DAW running in Rosetta mode when adding the new profile?