If you encounter the "Error while loading the calibration profile" message in the standalone app or the DAW plugin, this guide details the issue and provides solutions to resolve it.
In this article:
Error while loading the calibration profile
SoundID Reference may give an error message when a calibration profile is being loaded. This can happen when switching from and to headphone and speaker profiles, but the underlying issue is associated with the locally stored headphone profiles and their configuration data.
The issue can happen in both the plugin and the standalone app as shown below:
"Error while loading the calibration profile"
Solution
- Fully quit the SoundID Refernece DAW plugin and standalone app: How to fully quit the SoundID Reference app?
- Clear the preset configuration in both the DAW plugin and standalone app:
- Delete the corrupted headphone profile (the .swhp file) in the Sonarworks Projects folder. See how to navigate to the Sonarworks Projects folder in this article: Where can I find my speaker and headphone profiles?
- Relaunch the standalone app/plugin and create a new presets using 'Add a new headphone profile' or 'Open existing profile'.
Note: The User/Library directory is hidden on macOS and Windows by default. To show hidden files, follow the directions here: How to show hidden files Mac and Windows?
If the issue persists, please reach out to us. Make sure to mention the following information and include the listed attachments:
- Does this occur with the standalone app or DAW plugin only or on both?
- For macOS; do you have an M-chip or intel machine? Is DAW running via Rosetta?
- Screenshot of the app (and plugin)
- Screenshot of the Sonarworks Projects folder.
- Affected calibration profile(s)
- Configuration file for the standalone app, DAW plugin or both (if both are affected)
Locations:
How to show hidden files on macOS and Windows?
SoundID Reference calibration profile location:
macOS:
Macintosh HD/Users/your_username/Library/Application Support/Sonarworks/SoundID Reference/ Sonarworks Projects
Windows:
C:\Users\your_username\AppData\Local\Sonarworks\SoundID Reference\Sonarworks Projects
SoundID Reference configuration file locations:
macOS
Macintosh HD/Users/your username/Library/Application Support/Sonarworks/SoundID Reference/Systemwide/Systemwide.cfg
Macintosh HD/Users/your username/Library/Application Support/Sonarworks/SoundID Reference/Plugin/cfg.json
Windows:
C:\Users\your username\AppData\Local\Sonarworks\SoundID Reference\Systemwide\Systemwide.cfg
C:\Users\your username\AppData\Local\Sonarworks\SoundID Reference\Plugin\cfg.json
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