If you're unable to download the SoundID Reference or the download is stuck, this guide covers troubleshooting steps to resolve the issue.
In this article:
SoundID Reference installer cannot be downloaded
Difficulty with downloading SoundID Reference installer might present itself as:
- Encountering an error page in your browser when attempting the download (e.g. "The site can't be reached" error);
- Browser does not initiate a file download.
Resolution steps
There are a few things you can check on your device to make sure that nothing is blocking the download on your side:
- Check whether downloads are not being blocked in your browser (Google Chrome guide, Mozilla Firefox guide);
- Clear your browser's cache and cookies (Google Chrome guide, Mozilla Firefox guide);
- Use another browser for the download process (Microsoft Edge or Safari);
- Connect to a different network - if available, connect to a different Wi-Fi network or even a mobile hotspot (Android guide, iOS guide);
- DNS - flush DNS (third-party Windows guide and macOS guide);
- VPN/Proxy - if you have a VPN or Proxy active, consider temporarily disabling it for the download process (navigate to "Network & Internet" settings on Windows, "Network" preferences on macOS);
- Antivirus/Firewall - if you have any Antivirus protection or Firewall active, consider whitelisting SoundID Reference and/or Sonarworks;
- Edit your hosts file, see our guide here: Editing the Hosts File
2 comments
Après avoir essayé toutes les solutions proposées, j'ai utilisé mon Smartphone pour me connecter et miracle, le téléchargement à fonctionné. J'ai pu récupérer le "SoundID Reference.exe" d'une taille de 2,97Mo et le copier sur mon ordinateur. Ensuite, depuis mon ordinateur j'ai exécuté le fichier qui a téléchargé le logiciel complet. Problème résolu.
English version :
After trying all the proposed solutions, I used my Smartphone to connect and miraculously, the download worked. I was able to recover the "SoundID Reference.exe" with a size of 2.97MB and copy it to my computer. Then from my computer I ran the file which downloaded the complete software. Problem solved.