If you've purchased a software upgrade from the Sonarworks store, this guide provides details on where to find and apply your license upgrade code.
In this article:
- License upgrade codes
- How to find your upgrade code
- License details email delivery
- Applying the upgrade code in your account
License upgrade codes
For upgrade products purchased in the Sonarworks Store, the license upgrade code (see the example below) will be delivered to the email address provided in the order details. For physical products from third-party sellers, oftentimes the code can be included in the box physically.
A license upgrade code (different from a license activation key) is an 11-character code, and it is easily recognized from the "UPG-" in the first part of the code:
How to find your upgrade code
If you are struggling to find your code after purchasing, you should be able to locate it by searching for keywords like 'Sonarworks licenses', 'Sonarworks order', or 'Sonarworks Store' in your email history. Check your email spam folders too.
If you haven't received your upgrade code within 5 minutes after completing the purchase, or if you're unable to find it, contact our support team by submitting a support request.
IMPORTANT! If you have purchased an upgrade from a third-party seller, contact the seller for license details.
License details email delivery
Here's an example of a license details email delivery from Sonarworks Store:
Applying the upgrade code in your account
To complete the upgrade, simply apply the upgrade code on your existing product license in your Sonarworks Account. Detailed instructions here: How to upgrade a Sonarworks license
- Register your existing product license
- Click on the 'Upgrade' button
- Enter your upgrade code
IMPORTANT! Having purchased and activated Reference 3 or Reference 4 products in the past does NOT create a user account or register your key automatically.
If you're trying to log in and your email address is not recognized, you haven't created a user account yet. Similarly, if the user account is present but there are no licenses in it, you haven't registered your license activation key yet. In this case, the articles below will guide you through the process:
2 comments
Hello team,
I hope this finds you well.
After I installed Sonarworks Reference 4 in my new Mac Studio, it kept resetting and gave an error every time I started my computer. Also, it often requested the activation key over and over again.
What could be the reason? Moreover, I would like to upgrade to Sound ID if you have a discount code.
Thank you,
Joao
Joao Mascarin Reference 4 was discontinued in 2021, and has been fully unsupported since 2023. The final update introduced compatibility with Windows 11 and macOS 12 Monterey. Attempting to install and use Reference 4 on newer incompatible operating systems (macOS 13 Ventura, 14 Sonoma, or 15 Sequoia) is expected to result in serious faults, even for the basic functionality (such as activation). Learn more here:
Finding a solution in this case is unlikely, but with that said, I recommend trying a fully clean reinstall:
Otherwise, you can see detailed options for the upgrade paths here: Upgrade paths for Reference 3 and 4
I hope this helps, thank you!