License management in the Sonarworks Account

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7 comments

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    Gary Harper

    I love the product but the user management is absolutely atrocious. I have no idea where to find my licence or activate it on a new device.

    There is next to no user support.

    Why is the support SO bad?

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    Chris

    Hey Gary, 

    We appreciate your feedback!
    However, I see that you haven't submitted any support requests with this account since June of 2020.
    I will create a ticket from your comment, so a support agent can look at your case.

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    Mikhail Trukhin (Edited )

    Hello. I ask you to deactivate all 3 devices that I have activated. After updating the hardware, I installed Windows 10 from scratch and cannot activate True-Fi. Has reached the limit for deactivating devices! Moreover, the program is activated on this PC, but after reinstalling from scratch it asks again!

    id #94800

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    John Sammons (Edited )

    Hi

    Cannot reactivate Sonarworks studio edition permanent

    It keeps telling me with red box licence is already being used .

    Also where the tag is it says go to shop , it should say activate

    Frustrating!!

     

     

    all the best

    John

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    Kārlis Stenders

    All cases above have been resolved in individual support tickets. Thanks for commenting! 

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    Pablo Guaman

    Hello. I have already activated the product on my laptop and in my main session it runs perfectly, but when creating a new user on the same device it asks me to register again. I imagine it must be a bug in the program and I do not want to enter my activation code again for fear of losing one of my 3 licenses. Please your urgent help. Thanks

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    Zane

    Hey Pablo, thanks for reaching out! It will be necessary to activate the software in the second user account, but only a single activation seat will be used since it will be recognized as the same machine. 

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