If you wish to keep the True-Fi desktop app installed and running on your computer during the migration process to SoundID Listen (or permanently) but have some questions/reservations about that, we’ve got you covered. Running both apps on the same computer is not a problem but you'll want to be aware of some key aspects of that:
- Running both True-Fi and SoundID Listen on a single computer is possible - there is no need to uninstall one or the other.
- Installing SoundID Listen will NOT uninstall the True-Fi desktop app - it will remain installed.
- Using your True-Fi license to activate the permanent SoundID Listen subscription will NOT remove your True-Fi desktop app license - your True-Fi license will remain intact and fully operational.
- Once you've successfully activated your SoundID Listen permanent subscription, SoundID Listen will still display an active trial (if you have already installed and launched your SoundID Listen trial). Not to worry though - once the trial period expires, it will be permanently active.
However, as both apps are virtual output devices capturing all computer sound and taking over the system audio output by default, there is potential for conflict when both apps are running at the same time. For this reason, there are some measures taken to avoid such a conflict and some precautions should be taken too:
- When SoundID Listen is launched, it will check if True-Fi is running too. If True-Fi is running at the time, SoundID Listen will present a warning message and ask for user permission to shut down True-Fi to avoid conflict between the two virtual audio devices.
- If for any reason this message and the automatic shutdown fails, there is a potential conflict between the two devices taking over the system audio output and getting in a potentially erroneous loop, with some software crashes possible - hard shut down might be necessary for such situations.
- Avoid launching both apps manually simultaneously - if you have one of the apps launched, exit it before launching the other one by clicking on the app tray icon pressing 'Quit'.
- You can also try to establish a solution for running both at the same time by unchecking the 'Take over the system audio output by default' functions, which are available in the settings menu in both apps.
- Similarly, only one of the apps should have the 'Launch on computer start-up' feature enabled in settings to avoid conflict when turning on/restarting your computer.
In case you run into any issues regarding running both apps, please submit a support request below. Keep in mind that the True-Fi desktop app will remain available to True-Fi license owners in our downloads archive.