Starting from Reference 4.4.2, Systemwide has a new troubleshooting feature called Debug mode. This allows you to gather data that our support and development teams can analyze in case you notice problems with your audio stream. Issues can include clicks, pops, dropouts, unusual latency or distortion.
Find the option in Settings - Audio.
To use this feature effectively, please follow these steps:
- Play some music or audio through Systemwide as you would usually do
- Enable debug mode in Systemwide Audio Settings
- Make sure that the audio issues are audible
- Disable debug mode
- Open the debug folder by clicking find the generated file link in the description of debug mode
- Select the 2 most recent files. There should be an OutputTimeline file and an InputTimeline file
- Contact our support team and attach the log files to the ticket
Make sure the debug mode is only enabled while you're troubleshooting an issue, since the logs can build up in size quickly. Systemwide is logging timestamps, audio stream position, number of samples written, sample rate and other info.
Please note that log files older than 2 days will be automatically deleted from the folder to prevent unnecessary file buildup.