Profile export not available with ADAM 60-day trial - issue fixed

If you're unable to export a speaker profile using the special extended 60-day ADAM trial license (or doesn't provide 60 trial days) see the reason and solution in this article.

 

Status: Issue resolved 
Fix date: July 18, 2024 - release notes

 

In this article:

  1. Profile export not available, or full 60 days of trial not available
  2. Reactivate the 60-day trial to resolve the issue

 

 

 

Profile export not available, or full 60 days of trial not available

The special 60-day ADAM trial license for SoundID Reference grants an extended 60 days of free trial, but more importantly, this special ADAM trial provides access to profile export functionality, which is otherwise available with full licenses only (profile export is not available for regular 21-day trial licenses).

 

If you have registered this special ADAM trial license, and the profile export is NOT available, and the trial still shows ~20 days (or less), here's how to resolve it.

 

Reactivate the 60-day trial to resolve the issue

The issue has been found by the Sonarworks Development Team (a trial logic issue due to recent changes), and a fix has been implemented as of July 18. To resolve the problem, simply go you your user account and reactivate the 60-day trial again:

 

  1. Log in to your Sonarworks Account
  2. Navigate the the 60-day trial
  3. Click on Activate on this device

 

After executing these steps, you should have the ADAM extended trial successfully activated. The SoundID Reference software will now display the correct trial name in the top-right corner, and the profile export feature will become available.

 

60-day ADAM Audio time-limited license.png

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