When SoundID Reference crashes and shows a "SoundID Reference has stopped working" message, this article will help you report and resolve it.
In this article:
Known issue
Article updated: Apr 16, 2024
Resolution date/version: TBD
"SoundID Reference has stopped working"
Some people encounter an issue where SoundID Reference crashes and an error message appears stating "SoundID Reference has stopped working".
The Sonarworks Development Team is aware of this problem and is currently working on a solution.
Microsoft Visual Library C++ reinstall
The issue can be related to the Visual Library C++ Redistributable package that is installed on your computer. When this occurs, the best way to proceed is a fully clean reinstall of both SoundID Reference and the C++ libraries. An additional reinstall issue can occur when the library cannot be updated which forces the installer to fail. To resolve it, follow the steps below:
- Fully uninstall SoundID Reference: [WIN] How to uninstall SoundID Reference
- On Windows go to Settings > Apps > Installed apps
- Search for the Microsoft Visual Library C++ Redistributable libraries currently installed
- Click '…' (menu) > Uninstall and proceed to uninstall all of the C++ libraries listed
- Reboot your computer
- Reinstall SoundID Reference, download here
- Reboot your computer again
Note: Microsoft Visual Library C++ 2015-2022 Redistributable (x64/x86) will be automatically reinstalled as a part of the SoundID Reference installer package.
8 comments
Hello. I've just fully deleted and then ReInstalled the SoundID Reference after crashing on Win 11. I also saved my presets, but the new installed App does not see all my Custom Target presets. Even after moving back to th default folder… Could you please help me?
Cheers
Hi. Having followed this advice I'm now trying to run the installer but it doesnt do anything. Please advise
I just did everything exactly how described and now I cannot start the Sound ID installer exe? I am getting this error message popping up:
ok it seems like you have to re-install the Microsoft Visuals pack yourself first before installing Sound ID again. I don't know why this is not shown in the instruction. However, I still get the error message “Sound ID Reference stopped working”…
Philipp Hagmann I've created a support ticket for you and we'll be in touch!
@Nykyta Bogdanov and Peter May It looks like we've addressed your inquiries in a support ticket already.
Philipp Hagmann the Microsoft Visual Library C++ 2015-2022 Redistributable (x64/x86) library will be automatically reinstalled as a part of the SoundID Reference installer package. I have added this clarification in the article above too, thanks for noting!
I've uninstalled Sound ID Reference along with all instances of MS Visual C++ packages and tried to reinstall SoundID reference, without any luck. The installer starts, requests permission, then stops. The only thing that I've "achieved" is that all the other software installed on my computer, relying on those C++ libraries crashed too. Now I'll be searching for libraries and try to reinstall them one by one to be able to use my other software. And of course I'm still unable to run SoundID
Hi all,
I wanted to inform you that we have released a Beta build with a fix for this issue. To try it out, please follow the instructions in these articles:
If everything goes as expected, the fix will be available in the upcoming release (TBD). We appreciate your feedback!